Shipping, Policy & FAQ

Shipping

Processing time
All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing may take a little longer.

Delivery times
Orders within Germany are shipped with DHL and usually arrive within 1–3 business days after dispatch. Delivery to EU destinations usually takes 3–7 business days. Delivery to destinations outside the EU usually takes 7–14 business days.

We ship to Germany, EU countries, and selected international destinations. Available shipping options and rates are shown at checkout.

Customs and import taxes
International orders outside the EU may be subject to customs duties and import taxes. These charges are the customer’s responsibility.

Tracking
All orders include tracking. We’ll email your tracking number once your order has been dispatched.

Policy

Returns
You have 14 days after receiving your order to request a return. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please email support@troubleinkstudio.com before sending anything back. Returns sent without prior approval won’t be accepted.

Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect. Sale items, gift cards, and custom or personalised products cannot be returned.

Refunds and exchanges
Once we receive and inspect your return, we’ll let you know whether it has been approved. Approved refunds are sent to the original payment method within 10 business days. Exchanges are handled by returning the original item and placing a new order.

FAQ

What if my order arrives damaged?

Please email support@troubleinkstudio.com as soon as possible so we can make it right.

What if my order hasn’t arrived?

Check your tracking information first. If your order has not arrived within the expected delivery window, email support@troubleinkstudio.com and we’ll look into it.

Will I have to pay customs?

Orders shipped outside the EU may incur customs duties or import taxes. These charges are the customer’s responsibility.

Can I change or cancel my order?

Please email us as soon as possible at support@troubleinkstudio.com. We’ll do our best to help, but we can’t guarantee changes once an order has entered processing or shipped.

How can I contact you?

Email hello@troubleinkstudio.com for general order and delivery questions, or support@troubleinkstudio.com to start a return.