Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need your receipt or proof of purchase.

How to start a return Contact us at support@troubleinkstudio.com. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer, except where the item is defective, damaged, or incorrect — in those cases we cover return shipping in full.

Damages and issues Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@troubleinkstudio.com so we can make it right.

Non-returnable items We cannot accept returns on sale items, gift cards, or custom/personalized products.

Exchanges The fastest way to get a different item is to return your original purchase and place a new order once the return is accepted.

EU 14-day cooling off period If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be unused and in original packaging, with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at hello@troubleinkstudio.com.